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Return Policy
We want you to love what you have received. If you aren't absolutely thrilled with your purchase, we will offer you an exchange or a refund - No questions!
Please ship the item, along with a copy of the receipt or packing slip, by a method that is insured and traceable, to the following address.
Five Elements Gallery + Studio
28 Main Street
PO Box 45
Vinalhaven, ME 04863
NOTE: Please allow 7 to 12 days, for processing of holiday exchanges or returns.
Have a problem when you first receive your order?
In the unlikely event that your item has any defects or damage when you first receive it, we will send you a prepaid return label to return the item for replacement at our expense if you contact us within five days of receiving your order.
Simply call us at (877) 742-6844, or email us at alison@fiveelementsgallery.com and we will be happy to assist you! If your product was damaged during shipping, you must save all packaging materials and paperwork.
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Glass Tidbits
The fusing process begins with flat sheets of colored glass which have been tested for compatibility - the glasses must have similar COE (coefficient of expansion) so they will not crack. The shapes to be fused are cut from the glass sheets.
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